At the heart of every thriving city is a commitment to safety, community well-being, and effective service. The City of Whitehouse is proud to spotlight our new Neighborhood Services Officer. This position blends public service, code enforcement, and community outreach—all wrapped into one dynamic, people-focused role. Meet Shelbi Gross On April 21, 2025, Shelbi Gross assumed her new role as Neighborhood Services Officer, having joined the City of Whitehouse in September 2022. With a strong work ethic and a passion for public service, Shelbi has quickly become a trusted and visible presence in our community. She is currently completing field training and has already accomplished a significant milestone by finishing a state-recognized Animal Control Officer course. Her next step? Entering the state-approved City Ordinance Officer program will further enhance her ability to serve the public with professionalism and precision What Does a Neighborhood Services Officer Do? This unique role, assigned to the Whitehouse Police Department, serves as the vital link between city departments, property owners, and residents. Responsibilities include:
Neighborhood Services Officers must be detail-oriented, organized, and able to make sound decisions under pressure. This role requires someone who can balance compassion with enforcement, working with residents to resolve concerns while ensuring city standards are upheld.
As she continues her training and certification journey, we look forward to the positive changes Shelbi will bring to our neighborhoods. Her role reflects the City’s investment in public safety, responsive service, and community pride. | |
